How to Fix “HBO Max not working” on your Samsung Smart TV?

December 19, 2021 Kunal Kumar How To

Are you facing issues with HBO Max not working on Samsung TV? It can be aggravating, especially when you want to watch anything other than the usual television shows. However, you can quickly and easily fix the problem if it occurs.

As a result, when you open the Smart Hub and scroll towards HBO Max, it may not load, freeze, or fail to show up. What would you do in this situation? If you read on, you’ll find some easy solutions for any of these issues.

About HBO Max

HBO Max is a subscription-based video-on-demand service in the United States that is owned by AT&T’s WarnerMedia through its WarnerMedia Direct subsidiary. On May 27, 2020, the service was introduced in the United States, on June 29, 2021, in Latin America and the Caribbean, and on October 26, 2021, in Andorra, Spain, and the Nordic nations. Max is primarily a content hub for WarnerMedia’s various film and television properties, offering a range of original programming and library content from the company as well as additional content licensed through third-party distributors. It is built around content from the namesake premium television service HBO.

According to AT&T, as of June 30, 2021, HBO and HBO Max had a total of 69.4 million paying subscribers worldwide, including 43.5 million HBO Max subscribers in the United States, 3.5 million HBO-only U.S. subscribers (primarily commercial customers such as hotels), and 20.5 million subscribers to either HBO Max or HBO by itself in other countries.

Reasons why HBO Max isn’t working on your Samsung Smart TV

There are a few reasons why HBO Max won’t work on your Samsung TV. Here are a few of them.

  • HBO Max is not updated.
  • Your device is unable to connect to the internet.
  • The firmware on your television is out of date.
  • Your device is running out of storage space.

HBO Max subscribers may use the app to watch a range of movies, shows, blockbuster television shows, and other entertainments.

You must pay $15 per month for ad-free streaming to enjoy the services. If the streaming service includes advertisements, you’ll have to pay $10 per month. You may save up to 16 percent if you sign up for the yearly plan.

Fix HBO Max Not Working on Samsung Smart TV

Method 1: Power off/on your Samsung Smart TV

If HBO Max isn’t working on your Samsung TV, first try rapidly resetting the power on the TV. To do so, follow these steps:

  1. Disconnect your Samsung Smart TV from the power outlet and leave it unplugged for at least 1 minute. 
  2. Connecting it back in. 
  3. After you’ve reconnected the TV, turn on the TV.
  4. Launch the HBO Max app and you’ll see, it’s operating correctly.

Method 2: Make sure your Samsung Smart TV is connected to the internet 

You may need to check the internet if HBO Max is not loading on your Samsung TV.

  1. Turn your Samsung Smart TV on.
  2. On the TV remote, press the home button.
  3. Navigate to the ‘Network’ tab, then ‘Network Status.’
  4. The page will tell you whether or not your device is connected to the internet.

Method 3: Try uninstalling and reinstalling the HBO Max App 

It is possible to make a problem-causing application operate again by uninstalling and then reinstalling it. Follow the steps below:

  • To Uninstall
  1. Go to the Apps section of the app store on your Samsung Smart TV.
  2. Locate the gear icon and choose it.
  3. Look for the HBO Max app on your device.
  4. Uninstall the app.
  • To Re-install 
  1. Go to the Apps section of the app store on your Samsung Smart TV.
  2. Go to the search icon and type HBO Max.
  3. Look for the name HBO Max and click it.
  4. Select the install option.

Method 4: Resetting your Samsung Smart Hub

The HBO Max app on your Samsung TV should be fixed using the procedures listed above. If not, your Smart Hub may need to be rebooted.

  1. Press the Home button on your remote.
  2. Select Support from the Settings menu.
  3. Select Self Diagnosis from the Device Care menu.
  4. Go to Reset Smart Hub and input the PIN for your TV.

This final step shuts you out of all of your accounts and removes all of your downloaded applications. When you login in again, though, it resolves the majority of the errors. If the HBO Max is not restored after resetting the Smart Hub, you may need to contact customer service.

Also Read: Fix iMessage waiting for activation error


If HBO Max isn’t functioning on your Samsung TV, don’t hesitate to try the options listed above. They are simple DIYs that can be completed in a matter of minutes.

You should always check that your Samsung TV is connected to the internet. As a result, your router must be operational. If this does not resolve the problem, update HBO Max to the most recent version. Reinstalling the software is a good idea; it could solve the problem once and for all.